Mark Gannon is a Director of Client Solutions at Netcall. He has extensive experience working across both the public and private sectors, including over 20 years working for several local authorities in a number of senior DDAT roles. He has supported councils and public sector organisations in navigating complex transformation programmes, improving service delivery, and adopting digital solutions that better serve communities.

Mark specialises in aligning client needs with commercial and technology strategies, drawing on his public sector experience to understand the unique challenges of governance, legacy systems, and budget constraints. He has a proven track record of helping organisations deliver measurable outcomes while balancing innovation with practicality.

With a strong focus on customer success, Mark works closely with senior stakeholders to design and implement high‑impact solutions that drive efficiency, resilience, and long-term value. He is passionate about bridging the gap between business challenges and scalable, real-world solutions.