As Digital Manager at Lichfield District Council Joan Tharm has been pivotal to the success of the many digital solutions introduced by the authority over the last few years.

Joan has led her team in devising and implementing exciting innovations through a clear digital vision of putting customers at the centre of service delivery.

From robotics to AI to the streamlining of processes, Joan, whose background is in project management and banking, has worked tirelessly significantly improving the customer experience.